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The Results Are In!
05/12/18
The results are in from our ‘Client Opinion Survey Report 2018’ and Raymond James Hitchin are out in front for client satisfaction!

You may remember a time before the never-ending heat wave (way, way back in the Summer!) when we sent out a Client Opinion Survey. Well, whilst the country was basking in the summer sunshine, our Organisation Effectiveness Team in the U.S. were busy collating all the survey responses and generating branch reports for client satisfaction.

We want to thank every single person that responded to the survey, we were overwhelmed by your comments and delighted by the scores you gave us for various satisfaction criteria!

The Client Opinion Survey asked a series of questions to determine the overall satisfaction our clients had with the service and support we provide. Thanks to their honesty, we managed to outperform the company average, here are some of the highlights:

- 91% of our clients are satisfied with their dealings with our branch.
- 96% are in favour of continuing to use our services.
- 96% are likely to recommend us to a friend or colleague.

“I came to Raymond James from a good friend’s recommendation. I’ve enjoyed a tailored personalised service from friendly knowledgeable advisors. I feel my funds are in safe hands.”

“I have confidence in Susie and Faye and genuinely feel valued as a customer, in spite of only making a relatively small investment; they seem to appreciate that, for me, it is so much more.“


 


The survey also asked respondents to rate their Wealth Manager on a range of metrics, from overall service, to trust, to communication satisfaction. In every single metric measured, Raymond James Hitchin either outperformed or matched the company average! Here are some of the fantastic scores:

- 100% of our clients are satisfied with the service from their Wealth Manager.
- 100% agreed that their Wealth Manager spoke to them with consideration for their level of understanding.
- Our Wealth Managers are trusted by 99% of our clients.

“They always make me feel welcome no matter how long it is since I stepped over the threshold.”

“Reliable and dependable service. Raymond James 
have always provided an excellent service. I believe they always act in the best interest of their clients.”
 
Raymond James was built upon a client-focused approach, and regular surveys allow us to constantly improve the service we provide our clients. We are incredibly thankful for the great feedback we have received and look forward to continuing to build our fantastic relationships with our clients over many years to come.  

The team at Raymond James in Hitchin offer jargon-free investment advice for Pensions, ISAs, Savings and Investments. We believe investing should be available to everyone, so we have no minimum entry level. We are local, friendly and community focused, and all initial meetings are free with no obligation.
 
If you have questions about your pensions or investments, then give us a call on 01462 422507.
 
   
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